Bios for Executive Team Dan Frantz
Dan Frantz
IT Service, Management
& Consulting
37 years in IT Supporting companies Worldwide
Objective:
To provide small business owner and home business owners the information necessary to consider my company, (I.S.), Intermountain Systems, in their next I.T. service needs. To also provide the details to support a senior position or management role in the computer, network, or systems technology project, task or job. To demonstrate my current training and experience that would make me a fit in testing, support or IT either in a long term or short term role.
Experience Summary:
I have been directly involved in the computer network technology for 35 years, and have directly supported customers throughout the world. This support has been through 4-5 generations of computer technology and has covered engineering design and test, product and application support, and IT infrastructure support. In troubleshooting , I work well across the phone or directly using top down approach to narrow to nearest FRU, then a bottom up approach (OSI layers) to resolve the WAN LAN issue.
The roles I have participated in range from IT support on the first ISP using X25,(Tymshare) to IT support on mini main frames, field engineering support on multi computer applications supporting cold war security (Lockheed). Here I wore many hats, test engineer, system repair, interface design engineer and programmer, supervisor of worldwide field service with applications and hardware trainer. Then I moved into managing my own network and computer service business for several years, ending with a contract job designing and testing multi-processor Pentium Pro motherboards at Intel.
Upon my return to California, I started at Lucent as a network, desktop admin. Then I moved into test engineering, as a test engineer and lab manager on several voice mail applications using AIX, Sun and WINNT. From here I moved into management of IT (Cotelligent) out-sourcing, escalation's management and technical support management. (Cylink & Spirent) Currently I am performing contract work for small and large business in IT and web services. Unix type OS systems like Linux such as Redhat, Fedora, BSD and Ubuntu have been second nature to me because of past in mini main frame world using predecessors to UNIX on DEC, Data General, Sperry Univac and IBM.
Chronological Detailed Experience;
Jan. 2002 to Now. - Self employed -Intermountain Systems Contracted and supported many clients as Intermountain Systems in Northern California and in Bay Area with several outsourcing companies, such as Insight Global, IBM, Compucom and Teksystems servicing desktops, laptops, printers, servers and networks. These included companies like Ebay, Shopping.com, Stubhub, Alza, Scios, Palo Alto Medical, Kaiser, Asempra, Authenix and many others.
Lately I have supported computer and networks as desktop, system, QA and support roles in Corporate IT and Small Business. In my last corporate role, I was primary support of 180 Users using servers and workstation with Windows 2000/2003, XP Fedora 5-8 Ubuntu 6 -7 in a web development company Shopping.com and Ebay under contract with Insight Global and Compucom. The applications were all MS Offices tools, AD, Outlook/Exchange, Wired and wireless, VPN, Encryption tools, Fedora File Servers, DNS, LDAP Directory Server , Wiki, Authentication processes, Samba, MS iSCSI, Server backups using Veritas, Legato, and Dantz, offsite management (Iron Mountain) and much more. Other B2B and W2 contracts were similar roles. Equipment has been Dell, IBM and HP laptops, desktops and servers. In a QA position, I focused on Firewalls such as NetScreen, Nokia, and Checkpoint. Radius servers and routers in QA and Support efforts. I also installed and configured VMware and Microsoft's Virtual Workstation (PC) and Server on several systems. For several years I have support small business firewalls, servers, email and websites. Client base was in northern California, southern Oregon and the Bay area. In the past 7 years I have supported IIS and Apache websites utilized in real estate, credit companies and recreational businesses using RedHat, Fedora, BSD and of course Microsoft Windows. I used HTML, FrontPage, Visual Studio to build these sites. As an admin, I have also supported engineers in the use of Abobe's CS3 product line and other website development tools as they built Shopping.com.
Nov. 2000 to Nov. 2001- Zarak (Spirent) - Managed three departments and 15+ people in training, technical support and field applications. On the project side I was fully responsible for configuration and roll-out of CRM (Tech Excel's Service Wise) across the company. Also on a daily bases, I resolved problems with customers using the Abacus for network and telecom load testing, and with Safire (sniffer) network analyzer. Supported many CISCO routers and Switch issues with CISCO and their clients using our test equipment. Did some DSL QOS testing.
Analyzed QOS and load testing issues, TI, T3, E1, E3, ISDN, VOIP and SS7 configuration issues. Resolved issues with NT 4.0 on COM/DCOM interface and Sun Ultra 10 as workstations for Abacus application and control. Directly assisted CISCO, Nortel, Coppercom and many other telecom- network appliance companies on critical issues and testing the next generation equipment.ref; http://www.spirent.com or http://www.abacus2.com. Our customer base was about 4000 telecom companies worldwide.
May 1999 -Nov. 2000 - Cylink (now Safenet)- Managed US technical support of 15+ people in 3 locations. On the project side I was responsible for managing the roll-out of Remedy CRM revamp and upgrade. Also performed troubleshooting with worldwide customers on security products and applications to support WAN /LAN. Dealt daily with governments, and fortune 1000 companies solving their network security issues.
Handled protocols such as T1,E1, T3, E3, ATM, OC3, ISDN , HSSI, X25, many firewalls and host of other WAN LAN issues. Also assisted customers extensively on network manager applications with SNMP, MIBS, MIBS 2 and object/event configurations and VPN IPSEC. www.safenet.com Our customer base was about 3000 worldwide and included many governments, financial institutions, and banks.
Aug. 1998-May 1999 - Cotelligent, Milestone, Winterland and APL Out source management and IT Sr. Level Support. Managed IT teams in out-sourcing at several Bay Area companies. Also provided support to Novel 4.1, WINNT 4.0 Servers for Lotus notes, Access, Exchange, BSD Check point Firewalls and domain controllers. Configured router and gateway for ISP changes.
Planned and provided roll-outs in Novell, WIN98, NT, Sun, Outlook, new Gateway IBM and Dell systems, IBM MQSeries middleware, MS OFFICE and others. Monitored firewalls and changed access list. Configured HP26XX switches with VLAN. Upgrade d Compaq Server BIOS and maintained SCSI Raid systems. Managed and performed backups with Veritas. (Seagate). Customer base was companies in the bay area.
Jan. 1996 - Aug. 1998 -Lucent - Network Desktop Admin, SR. Test Engineer, and Sr. Technical Support Engineer. Starting with my admin position, I did WIN98, Novel, exchange/Outlook and MS-Office roll-outs for 150 Engineers. Directly did desktop support closing 15 to 30 tickets a day. As a test engineer, I performed several mid-level tests on both hardware and software applications. Client were telecom companies.
In my secondary function as lab manager, I maintained the systems and network infrastructure which included firewall, switches, routers, IBM RS6000 and Motorola 6XX systems using AIX, Sun, and NT servers and workstations. On the IBM and Motorola hardware, I was directly involved with IBM in beta testing of HACMP and redundancy hardware and OS. Installed and configured Rockwell and Excel switches using multiple T1 connections. Configured PBX and Voice Mail servers. This lab started with 50 AIX systems and doubled by the end of my tenure. As Technical Support Engineer, I dealt with the same applications and hardware supporting Lucent customers. On the project side , I designed and rolled out a new telecom network lab, several network infrastructure upgrades and layout reconfigurations.
Training:
I have completed course material on CCNA Boot camp at Unitek, WIN2k XP and Office XP roll-out from Microsoft, Bindview, and Front Page. I am at various stages of course material on SBS 2003 R2, WIN2003 and 2008 Servers, in my Microsoft Partnership course material.
In the past I have completed several Microsoft courses on WINNT,MS Office, Lotus Notes, Sun Solaris, IBM AIX, IBM RS6000, Excel Switches and load testing. Plus I have taken many weeks of various voice mail applications, security manager applications, Abacus1 and 2, Safire, SS7, Diffie Helman, RSA, ATM, PKI, Smart cards, and VPN.
I have attended at least four generations of computer schools and have trained many people, both technology and applications. But where I shine is in crisis management and trouble shooting of LAN and WAN problems.
Summary;
From time to time, I have been given the opportunity to excel. In those times, I accomplished much. My philosophy is that I can do any job, project or task if tools, time and resources are available. In my last position at Ebay, I was offered 25% increase to stay, but in this case the commute of 2-3 hours a day played against the advantages. In both Cylink (Safenet) and Zarak (Spirent) I was awarded several thousand shares of stock for my support management and cross functional skills beyond the norm. My salary, many times, has been well into 6 figures as far back a 1986- 1987. I enjoy working on computers, networks, servers and websites of many types. I do this daily either with outsourcing or directly in my business.
Dan Frantz - 37555 Sycamore Street Suite #6 Home:: 510-793-8547 Office: 510-742-2264